Terms & Conditions

1. Services Provided

Icarus AI (icarusai.com.au), operated by Nathan Daley and Zoe, provides done-for-you AI automation services to Australian trade businesses. Our services include:

• Website design and build — direct-response websites built for trade businesses, including copy, design, and Google submission
• CRM setup and lead pipeline automation — configuration of customer relationship management systems, automated follow-up sequences, and lead capture workflows
• AI voice receptionist — deployment and configuration of AI-powered call handling and lead qualification systems
• Custom quoting platform — development and integration of automated estimating and quoting tools
• Full business automation — end-to-end systems connecting all phases of the client's trade business operations

The specific scope, deliverables, timeline, and pricing for any engagement are defined in a written proposal or Statement of Work provided prior to commencement. In the event of conflict between these Terms and a signed proposal, the proposal governs for that engagement.

We reserve the right to decline any engagement at our sole discretion. The free 20-minute business audit is provided with no obligation on either party to proceed.

2. Payment Terms

Fees for paid engagements are set out in the relevant proposal. Payment terms will be specified in each proposal and agreed in writing before work commences.

Unless otherwise specified in a proposal:

• All fees are quoted in Australian dollars (AUD) inclusive of GST where applicable
• Invoices are payable within 7 business days of issue
• Work will not commence until a deposit (as specified in the proposal) has been received
• We reserve the right to pause delivery of services where invoices remain unpaid beyond agreed payment terms

Late payments may attract interest at a rate of 2% per month on any outstanding balance. All fees paid are non-refundable except as required by the Australian Consumer Law.

3. Ownership of Deliverables

Upon receipt of full and final payment for a completed engagement, full ownership of all deliverables produced specifically for you is transferred to you. Deliverables include website files, written copy, design assets, configured workflows, and any other items specified in the proposal as client-owned outputs.

Until final payment is received in full, all deliverables remain the property of Icarus AI. We reserve the right to withhold transfer of files or access credentials until outstanding balances are cleared.

Ownership transfer applies only to the specific deliverables created for your engagement. It does not include:

• The underlying methodologies, frameworks, or processes we use to produce deliverables
• Any software, systems, or tools owned by us or by third-party platforms
• Template structures, reusable code components, or proprietary logic developed by Icarus AI

4. Intellectual Property

Icarus AI retains all intellectual property rights in its proprietary systems, methodologies, automation frameworks, prompt engineering logic, internal tools, and any software or code developed by us outside of the specific deliverables agreed in your proposal.

You retain all intellectual property rights in any materials, content, images, or information you provide to us for use in your engagement. You warrant that any such materials do not infringe the intellectual property rights of any third party, and you indemnify Icarus AI against any claim arising from such infringement.

Third-party platforms used as part of your engagement (including CRM software, AI tools, scheduling tools, and hosting services) are subject to their own terms and licences. We are not responsible for changes to third-party platforms after handover.

You must not reverse-engineer, resell, or sublicense any part of our proprietary systems or methods without our express written consent.

5. Limitation of Liability

To the maximum extent permitted by law, our total liability for any loss or damage arising from or in connection with our services is limited to the amount paid by you to Icarus AI in the three months preceding the event giving rise to the claim.

We are not liable for any indirect, consequential, incidental, or punitive loss, including lost revenue, lost profits, loss of data, or loss of business opportunity — even if we have been advised of the possibility of such loss.

We do not guarantee specific business outcomes including lead volumes, search rankings, revenue results, or call volumes. Results depend on factors outside our control, including market conditions, your follow-up, and changes to third-party platforms.

Nothing in these Terms excludes any consumer guarantee that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Where such a guarantee applies, our liability is limited (to the extent permitted by law) to resupplying the relevant service or paying the cost of having it supplied again.

6. Governing Law

These Terms are governed by the laws of Queensland, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Queensland and the federal courts of Australia for any dispute arising under or in connection with these Terms.

If a dispute arises, both parties agree to attempt resolution in good faith through direct negotiation before initiating any formal legal proceedings. Written notice of the dispute must be provided, after which both parties will endeavour to resolve the matter within 14 days. This clause does not prevent either party from seeking urgent injunctive or declaratory relief.

7. Contact for Legal Enquiries

If you have any questions about these Terms or wish to raise a legal enquiry, please contact us in writing:

We aim to respond to all written legal enquiries within 5 business days.